Return and Refund Policy

Last updated: March 2026

At Carry Her Way, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a simple return policy.

Returns

You may return your product within 30 days of delivery for a refund.

To be eligible for a return:

• The item must be unused
• The item must be in its original condition
• The item must be returned in its original packaging

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your return, we will notify you that your return has been received.

If the return is approved, a refund will be issued to your original method of payment. Refunds typically appear within 5 to 10 business days, depending on your payment provider.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. We will replace the item or issue a refund at no additional cost.

Please include photos of the damaged item and packaging when contacting us.

Exchanges

At this time we do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.

Non Returnable Items

Products that show signs of use, modification, or damage caused after delivery may not be eligible for a refund.

Contact

If you need to request a return, please contact us through the contact form on our website and include your order number.